Urgent
Account and access
Sign-in trouble, invites, organization access, email verification, or anything blocking your team from entering Guliel.
Support
Tell us what broke, what is blocked, or what you need next.
One clear email is enough. Include the organization, the affected document, order, integration, or API call, any screenshots or exact error text, and how urgent it is.
Route the request
We triage by impact and unblockers first.
Use the closest lane below in your subject line. It helps us group duplicate reports and spot high-impact requests faster.
Commercial
Plans
Plan limits, the published prices, or account ownership changes. Paid plans are not on sale yet.
Operational
Product issue
Documents, expenses, suppliers, stock, payroll, the ledger, reports, automations, integrations, or data that looks wrong.
Builder
API, MCP, or feature request
Endpoint behavior, OAuth, MCP tools, migration requests, integration ideas, or workflows we should prioritize.
What to include
- Your login email and organization name.
- The page URL, document number, order ID, provider, endpoint, or request ID involved.
- Exact error text, a screenshot, or the steps that reproduce the issue.
- Whether this blocks issuing documents, recording payments, closing the books, or using an integration.
Support FAQ
Which address should I use?
Use support@guliel.com for product support, account access, plan questions, API/MCP help, and feature requests.
Can I write in Hebrew?
Yes. You can write to support in English or Hebrew. Include technical identifiers in their original language where possible.
Do paid plans get priority support?
Priority support is part of the published Premium plan. Paid plans are not on sale yet, so today every request is triaged by impact, and every request is read.
Where should legal notices go?
Use the contact address listed in the Terms for formal notices. Product and account issues should go to support@guliel.com.